We have added a function to your ordering site, so you can raise your own packing error note (this is when an item is included in your packing note, but not physically in the box). Please ensure you have allowed 24 hours to pass from delivery before you log a packing error note. All packing error notes must be submitted online from now and not via telephone or email.
Please take note! These Internet Specials will be switching off on Friday 28 July, so last day to order is THIS THURSDAY (27 July):
744468 ANT KILLER SPRAY
797081 25FT EXPANDABLE HOSE BRASS FITTING
776840 GARDEN TRUG
744220 SUPER MAINTENANCE SPRAY
794015 J’ADORE PAPER WEIGHT
720984 KING SIZE ELECTRIC BLANKET
17582 SOFT TWIST TIE
793671 ONE NICKEL STYLE HOOK
900397 DOGS DRAUGHT EXCLUDER
69710 SET OF 2 KNIFE ORGANISERS
714801 SPOTS PACKABLE BAG
724823 STEAMER BASKET
746487 BURGER AND STEAK THERMOMETER SET
778842 BED JACKET PINK 20/22
777994 BED JACKET PINK 16/18
778044 BED JACKET BLUE 20/22
56995 HONEY DIPPER + SPOON
15792 BLUE FOLDING STEP STOOL
743313 MIXING BOWL SET
95877 SEEDS STARTER KIT – 2 TRAYS (20)
53937 CAKE POPS MOULD + STICKS
87718 200ML CUCUMBER + ALOE VERA FACIAL TONER
927376 TWIN PACK 200ML CUCUMBER + ALOE VERA FACIAL TONER
797871 YELLOW SUPERFOOD FOR SKIN & NAILS 200G
928232 TWIN PACK YELLOW SUPERFOOD FOR SKIN & NAILS 200G
754072 LADIES 6 IN 1 HOOD BLACK
754080 LADIES 6 IN 1 HOOD BLUE
Please note: an extendable pole is required for Oyster String Door Curtain (918890).
Please note that there is a slight size and colour change to the backpack as to the one pictured in the catalogue. The new shade and dimensions can be found on the shop here:
Please note, after threading, your eyebrows may be delicate and sore. Your pores have opened up after shaping and removing any stray hairs. To keep bacteria out of the pores, do not apply any moisturisers, creams, or makeup to the threaded area. Using cleaners on the delicate area right away can exacerbate the tenderness.
Please note: www.kleenezeespana.co.uk has now changed to dsa.kleeneze.es to come in line with the UK/ROI DSA.
All information is available in English and Spanish.
Please note: Item 915009 (Green Animal Print Scarf) is not 80% viscose and 20% cotton as advertised in the catalogue. It is 100% polyester.
Please note: the egg poaching insert (code 777161 ) is only suitable for use with small-medium eggs.
Please take note of the below regarding the Dunlop active sandals on page 8 of Spring Summer K Life (codes 914568, 914576, 914584, 914592, 914606:
QC have tested the sandals and found the following. The sandals feel tight, however this is the nature of the product. They will give slightly with general wear.
911216 – Car Access Handles, Spring Summer Main Book
Unfortunately, due to unforeseen circumstances, we have had to remove the Car Access Handles from sale for the foreseeable future. Please accept our apologies for this. We always do everything within our power to ensure new items in particular are readily available, but in this instance we really have had no option but to remove it from sale.
Please note: due to the adverse weather conditions yesterday/overnight, anything due for delivery today will be delivered from Monday/Tuesday next week.
As the weather isn’t due to improve over the weekend, further delays may occur. We will keep this post updated as and when more information comes in from the courier.
Due the recent weather conditions, deliveries to the Republic of Ireland have been delayed by 24 hours. This will also affect postcodes outside of Dublin 1-24.
Deliveries to offshore islands (Channel islands, Isle of Man etc) are also liable to be affected.
Please note: deliveries to Northern Ireland have NOT been affected.
Please note: the Jumbo Bike Sack (Code 781460) size on the packaging is incorrect. It should state that it is 148 x 100cm as in the catalogue and not 128cm (length).
Please accept our apologies for any inconvenience caused.
Please note that the Snowy Robin Christmas Cards as featured on page 9 of the Christmas Catalogue have unfortunately now sold out for the season. We will not be substituting this product, but there still remains plenty of stock on the other card ranges available. Apologies for any inconvenience this may cause.
Please note that the Bench Cover as advertised on page 143 of the Kleeneze Autumn Winter Main Book should read H107cm x W150cm x D49cm.
Due to a printing error on page 27 of the Christmas Catalogue, Santa napkins (item code 908150) has been incorrectly advertised as pack of 30. This should be pack of 20. Please accept our apologies for any inconvenience caused.
Unfortunately the Corkcicle (code 764124 – internet special) is no longer available.
Please remove any advertising and promotion you are doing for this product immediately from any online forums including Facebook, EBay, Amazon etc.”
Due to the Bank Holiday in the Republic of Ireland this coming weekend, any orders due for delivery on Monday 31 October will be delayed by 24 hours.
Those in the ROI may have noticed that some items have been a little cheaper on your shops than advertised in your catalogues up until now (we didn’t receive any complaints!). However, please note that from Friday (21 October), all ROI prices will come into line.
Obviously, as the catalogue prices are already in line, you won’t notice any difference. However, we will also be bringing the Internet Special prices into line from Friday 4 November. This means you may notice a slight rise in prices. Please bear this in mind for any current online advertising you are doing.
We will be issuing a new price list on Tuesday, so you can anticipate any changes that need to be made.
Please note that due to circumstances beyond our control, we have had no option but to remove the Turtle Star Projector (902136) as featured on page 40 of the Christmas Book from sale. Please accept our apologies for any inconvenience this may cause.
At this moment in time, we regret to say that we do not have a substitute in place and the item will remain NLA for the remainder of the season, but we will continue to look for similar products in the future.
Please rest assured that any Turtle Star Projectors that you have sold up to date do not need to be recalled. The serious decision to take this item off sale has been due to an unavoidable legality and an issue that has been taken out of our hands.
Please note that the Perfume Atomiser (code 908932) as featured on page 22 of the Personalised Catalogue can be personalised with any message over 2 lines of up to 25 characters per line.
Please note: there is a coding / packaging error for both scarfs.
When keying in the navy and brown scarf into the ordering site it will automatically change to the graphite code and description, HOWEVER you will be sent the navy and brown. This is the same for the graphite.
Please accept our apologies for any confusion caused.
Please note, the following is the correct description of the Heritage house sign
Personalise with up to 3 digits and any message spread over 2 lines of up to 20 characters per line. Personalisation will appear in capital letters.
We apologise for any inconvenience caused.
Please note that the Turtle Star Projectors (code 902136) that have already gone out had a USB cable included. If you have any of these, which you have not yet delivered to your customers, please dispose of the cable as this is not part of the product and no accompanying instructions exist to support this feature. The current stock is on hold while we rectify this. Please be aware that there is no need to recall any of the items that are currently with your customers though.
A side note on the feedback regarding the sound – whilst we do appreciate that this aspect of the product isn’t as good as it could be, rest assured it is not faulty. We will amend the product description to focus more upon the great projection feature and note that the sound can be turned off on this great value product.
Dishcloths – code 799408
Following customer and Network feedback, from early next week the original 6 pack large dishcloths will be made available on code 094420. Stock of the 10 packs will be available once more in 2 weeks, when you will be able to offer your customers the choice of either.
Please note that the Paint Your Own Castle Desk Tidy, 902179, page 48 of the Christmas Catalogue, is suitable for children of 6 years and over, not 5 as stated in the catalogue.
Please note that the Stacking Crayons as featured on page 42 of the Christmas Catalogue is suitable for children of 2 years and over and not 18 months as advertised.
Please note – there are only 20 cones on the woodland led lights on page 105 of K Life and not 40 as stated in the catalogue.
Please note – the measurements for the red shopping trolley on page 3 are incorrect. The correct measurements are as follows:
H40 x W35 x D53cm
Capacity is approximately 70 litres
Please accept our apologies for any inconvenience caused.
Please note, there has been an addition to the instructions to the Spill Guard (Autumn Winter Main Book version 1 – page 11). The addition reads:
Warning: Please remove this spill guard when using a large pan on the gas hob. The heat emitted from the gas hob may cause damage to the Spill Guard.
Please note that the Memory Foam Insoles (034517) as featured on page 127 of Autumn Winter Main Book are not machine-washable. It is advisable to wipe clean with a damp cloth only.
Please note, that the Leather Bracelet Set as advertised on page 142 of K Life Autumn Winter Issue 1 is faux leather and made from PU.
Please be reminded that all five lines on the Rustic Message Clock (page 10, K Life Personalised Autumn Winter 2016) must be personalised. Failure to personalise all lines will result in the text being on the wrong lines.
Don’t forget that payments to your Kleeneze account can be made securely, 24/7, through your internet ordering site simply by selecting ‘Distributor Account Payments’. Payments usually hit your account within just one hour!
Due to the Bank Holiday in Scotland and the Republic of Ireland on Monday 1 August 2016, any delivery expected on this day will be delayed by 24 hours.
Apologies for the inconvenience
The Team @ HQ