Dunlop active sandals

Please take note of the below regarding the Dunlop active sandals on page 8 of Spring Summer K Life (codes 914568, 914576, 914584, 914592, 914606:

QC have tested the sandals and found the following. The sandals feel tight, however this is the nature of the product.  They will give slightly with general wear.

50ft hose with brass fitting, 797065

Please note: the description of the 50ft hose in Spring Extra (code 797065) is incorrect.

The stock does not have brass fittings as mentioned and is aluminium with copper plating.

Please accept our apologies for any inconvenience caused.

Owl door stop, 913057

Please note, the owl door stop (code 913057) as pictured on page 40 of Spring Summer K Life issue 1 is not brown as shown. The actual colour of the owl is grey.

Please accept our apologies for any inconvenience caused.

Dental Water Jet, 915386

The dental water jet (code 915386) on page 24 of Spring Summer K Life issue 1 is not Powerfloss branded as shown in the catalogues.
Please accept our apologies for any inconvenience caused.

911216 – Car Access Handles

911216 – Car Access Handles, Spring Summer Main Book

Unfortunately, due to unforeseen circumstances, we have had to remove the Car Access Handles from sale for the foreseeable future. Please accept our apologies for this. We always do everything within our power to ensure new items in particular are readily available, but in this instance we really have had no option but to remove it from sale.

Pick n Mix, code 782270

Please note: This item is currently being substituted with a Vimto version. This is permanent substitute.

Please accept our apologies for any inconvenience caused.

Pride and Prejudice, 908789

Please note: item 908789 (Pride & Prejudice) AW16 PERS, Pg 3, if the customer does not want a second name personalising (i.e. Mr Darcy), they should leave the PERS field blank on the ordering site.

908592, Beauty Trimmer

Item 908592 (beauty trimmer) on page 73 AW16 K Life does not include an LED light as described in the catalogue.

Please accept our apologies for any inconvenience caused.

Delayed deliveries – weather conditions

Due the recent weather conditions, deliveries to the Republic of Ireland have been delayed by 24 hours. This will also affect postcodes outside of Dublin 1-24.

Deliveries to offshore islands (Channel islands, Isle of Man etc) are also liable to be affected.

Please note: deliveries to Northern Ireland have NOT been affected.

Bike Sack – 781460

Please note: the Jumbo Bike Sack (Code 781460) size on the packaging is incorrect. It should state that it is 148 x 100cm as in the catalogue and not 128cm (length).

Please accept our apologies for any inconvenience caused.

Snowy Robin Christmas Cards (907693)

Please note that the Snowy Robin Christmas Cards as featured on page 9 of the Christmas Catalogue have unfortunately now sold out for the season. We will not be substituting this product, but there still remains plenty of stock on the other card ranges available. Apologies for any inconvenience this may cause.

Important information

Due to a printing error on page 27 of the Christmas Catalogue, Santa napkins (item code 908150) has been incorrectly advertised as pack of 30.  This should be pack of 20.  Please accept our apologies for any inconvenience caused.

 

Unfortunately the Corkcicle (code 764124 – internet special) is no longer available.

Please remove any advertising and promotion you are doing for this product immediately from any online forums including Facebook, EBay, Amazon etc.”

Information regarding price changes (ROI

Those in the ROI may have noticed that some items have been a little cheaper on your shops than advertised in your catalogues up until now (we didn’t receive any complaints!). However, please note that from Friday (21 October), all ROI prices will come into line.

Obviously, as the catalogue prices are already in line, you won’t notice any difference. However, we will also be bringing the Internet Special prices into line from Friday 4 November. This means you may notice a slight rise in prices. Please bear this in mind for any current online advertising you are doing.

We will be issuing a new price list on Tuesday, so you can anticipate any changes that need to be made.

Turtle Star Projector (902136)

Please note that due to circumstances beyond our control, we have had no option but to remove the Turtle Star Projector (902136) as featured on page 40 of the Christmas Book from sale. Please accept our apologies for any inconvenience this may cause.

At this moment in time, we regret to say that we do not have a substitute in place and the item will remain NLA for the remainder of the season, but we will continue to look for similar products in the future.

Please rest assured that any Turtle Star Projectors that you have sold up to date do not need to be recalled. The serious decision to take this item off sale has been due to an unavoidable legality and an issue that has been taken out of our hands.

Perfume Atomiser, 908932

Please note that the Perfume Atomiser (code 908932) as featured on page 22 of the Personalised Catalogue can be personalised with any message over 2 lines of up to 25 characters per line.

Navy & Brown Scarf (908738) & Graphite Print Scarf (908711)

Please note: there is a coding / packaging error for both scarfs.

When keying in the navy and brown scarf into the ordering site it will automatically change to the graphite code and description, HOWEVER you will be sent the navy and brown. This is the same for the graphite.

Please accept our apologies for any confusion caused.

Heritage house sign, code 908851

Please note, the following is the correct description of the Heritage house sign

Personalise with up to 3 digits and any message spread over 2 lines of up to 20 characters per line.  Personalisation will appear in capital letters.

We apologise for any inconvenience caused.

Product information

Please note that the Turtle Star Projectors (code 902136) that have already gone out had a USB cable included. If you have any of these, which you have not yet delivered to your customers, please dispose of the cable as this is not part of the product and no accompanying instructions exist to support this feature. The current stock is on hold while we rectify this. Please be aware that there is no need to recall any of the items that are currently with your customers though.

A side note on the feedback regarding the sound – whilst we do appreciate that this aspect of the product isn’t as good as it could be, rest assured it is not faulty. We will amend the product description to focus more upon the great projection feature and note that the sound can be turned off on this great value product.

Dishcloths – code 799408
Following customer and Network feedback, from early next week the original 6 pack large dishcloths will be made available on code 094420. Stock of the 10 packs will be available once more in 2 weeks, when you will be able to offer your customers the choice of either.

Red shopping trolley bag – 908630

Please note – the measurements for the red shopping trolley on page 3 are incorrect. The correct measurements are as follows:

H40 x W35 x D53cm

Capacity is approximately 70 litres

Please accept our apologies for any inconvenience caused.

Memory Foam Insoles – 034517

Please note that the Memory Foam Insoles (034517) as featured on page 127 of Autumn Winter Main Book are not machine-washable. It is advisable to wipe clean with a damp cloth only.

Rustic Message Clock – 901156

Please be reminded that all five lines on the Rustic Message Clock (page 10, K Life Personalised Autumn Winter 2016) must be personalised. Failure to personalise all lines will result in the text being on the wrong lines.

 

Payments online

Don’t forget that payments to your Kleeneze account can be made securely, 24/7, through your internet ordering site simply by selecting ‘Distributor Account Payments’. Payments usually hit your account within just one hour!

Making payments by cheque

Please can all distributors who pay by cheque ensure that their distributor account number is written clearly on the back of the cheque before paying in. This will prevent delays in the payment reaching your account.

Heatless Curls

Many of you have been asking for a status update regarding the Heatless Curls. At this moment in time, we regret to say that we do not have a substitute yet in place. We know you will appreciate that everything within our power has been done to source a substitute for these, as it was an incredibly fast moving product. Unfortunately, a legality led to us turning off this product.

We will continue to look for similar products in the future, but for now, the product will remain NLA. Apologies for any inconvenience.

Rise & Shine Shortie Set (795879)

Please note that the Rise & Shine Shortie Set (795879) as featured on page 17 of K Life has been unfortunately labelled incorrectly as size 20 / 22. The stock has been checked, though, and it is indeed as marked in the catalogue, size 18 / 20.

 

Sorry for any inconvenience caused.

Jar and Bottle Opener (836900)

Please note that the Jar and Bottle Opener as featured on page 10 of the Main Book can be manipulated to make it less stiff to use in the beginning. If your customer is finding this so, please ask them to immerse the Jar and Bottle Opener in hot water for a few minutes, which will make it more pliable. We will add this to the instructions going forward.

Changes to registration

We’ve added a small change to the terms and conditions page on registration. Your new starter will be presented with a number of obligatory tick boxes before they can confirm their registration. Please ensure they read the details carefully and tick the appropriate boxes accordingly.