Burgundy Phone Purse (783463)

Please note that the Burgundy Phone Purse (code 738463), as featured on the back page of K Life It’s Got To Go does not come as gift box as advertised. We apologise for any inconvenience caused.

Personalised items

Please note, the following items cannot be shipped overseas as per Royal Mail’s guidelines:

 

Item Description
908878 ROUND TRAVEL CLOCK
901016 POCKET FOB WATCH
908908 WINDPROOF CHROME LIGHTER
926400 DECORATIVE HEART PINK LIGHTER

 

918253 – Unicorn Poster

Please note that the Unicorn Poster (918253), Internet Special, comes in a black frame and not white as previously advertised.

http://www.klife.co.uk/kproducts/u/unicorn-poster-frame/

Drain treatment

Further product guidance on the following items:

Exterior drain treatment: 57313237

Aggie s exterior drain treatment: 57545790

 

  1. Remove bottle cap, as the bottle will not function correctly with the top screwed on.
  2. Keeping the container upright, carefully squeeze until the dispensing chamber fills to the desired measurement.
  3. Pour the liquid from the chamber into the area to be treated.
  4. Replace cap securely.

Men’s Checked Dressing Gown – 923460

Please note that the Men’s Checked Dressing Gown, code 923460, reads medium to large (M/L) and should read large (L) to extra large (XL).

 

  • Small/Medium  60cm Code: 923451
  • Large/XLarge      64cm Code: 923460
  • XXLarge                68cm Code: 923478

Aluminium wallet, 780405

Please note: the aluminium wallet, code 780405, is not silver as pictured in the catalogue. We currently have stock of red, blue & black and you will be sent one of these if ordered (a preference of colour cannot be processed).

 

Please accept our apologies for any inconvenience caused.

Microwave egg boiler instructions

Please note, the microwave egg boiler instructions (919195) are as follows:

  • Add 1 &1/2 cms of water to the bottom of the bowl, then place the eggs into the metal tray. The amount of water is the same for the cooking of 1 egg or up to 4 eggs
  • Place the lid onto the egg boiler and tighten. Cooking times may vary with microwave oven wattage:

 

For soft eggs cook for:

5 mins (1000 watts)

6 mins ( 800 watts)

7 mins (600 watts)

 

For Medium egg hardness cook for:

6 mins (1000 watts)

7 mins (800 watts)

8 mins ( 600 watts)

 

For Hard eggs cook for:

8 mins (1000 watts)

9 mins (800 watts)

10 mins (600 watts)

 

  • Allow the boiler to cool 2 mins before removing lid. Run cold water over eggs to stop further cooking.
  • Expect microwaving times to vary slightly on different microwaves.
  • Beware of hot steam when removing from the microwave

Packing error note

We have added a function to your ordering site, so you can raise your own packing error note (this is when an item is included in your packing note, but not physically in the box). Please ensure you have allowed 24 hours to pass from delivery before you log a packing error note. All packing error notes must be submitted online from now and not via telephone or email.

Internet Specials – switch off

 

 

 

 

 

Please take note! These Internet Specials will be switching off on Friday 28 July, so last day to order is THIS THURSDAY (27 July):

744468 ANT KILLER SPRAY
797081 25FT EXPANDABLE HOSE BRASS FITTING
776840 GARDEN TRUG
744220 SUPER MAINTENANCE SPRAY
794015 J’ADORE PAPER WEIGHT
720984 KING SIZE ELECTRIC BLANKET
17582 SOFT TWIST TIE
793671 ONE NICKEL STYLE HOOK
900397 DOGS DRAUGHT EXCLUDER
69710 SET OF 2 KNIFE ORGANISERS
714801 SPOTS PACKABLE BAG
724823 STEAMER BASKET
746487 BURGER AND STEAK THERMOMETER SET
778842 BED JACKET PINK 20/22
777994 BED JACKET PINK 16/18
778044 BED JACKET BLUE 20/22
56995 HONEY DIPPER + SPOON
15792 BLUE FOLDING STEP STOOL
743313 MIXING BOWL SET
95877 SEEDS STARTER KIT – 2 TRAYS (20)
53937 CAKE POPS MOULD + STICKS
87718 200ML CUCUMBER + ALOE VERA FACIAL TONER
927376 TWIN PACK 200ML CUCUMBER + ALOE VERA FACIAL TONER
797871 YELLOW SUPERFOOD FOR SKIN & NAILS 200G
928232 TWIN PACK YELLOW SUPERFOOD FOR SKIN & NAILS 200G
754072 LADIES 6 IN 1 HOOD BLACK
754080 LADIES 6 IN 1 HOOD BLUE

917176 – Children’s Backpack

Please note that there is a slight size and colour change to the backpack as to the one pictured in the catalogue. The new shade and dimensions can be found on the shop here:

http://www.klife.co.uk/kproducts/c/childrens-backpack/

 

Threading Machine – 910759

Please note, after threading, your eyebrows may be delicate and sore. Your pores have opened up after shaping and removing any stray hairs. To keep bacteria out of the pores, do not apply any moisturisers, creams, or makeup to the threaded area. Using cleaners on the delicate area right away can exacerbate the tenderness.

Spain DSA

Please note: www.kleenezeespana.co.uk has now changed to dsa.kleeneze.es to come in line with the UK/ROI DSA.

All information is available in English and Spanish.

Dunlop active sandals

Please take note of the below regarding the Dunlop active sandals on page 8 of Spring Summer K Life (codes 914568, 914576, 914584, 914592, 914606:

QC have tested the sandals and found the following. The sandals feel tight, however this is the nature of the product.  They will give slightly with general wear.

50ft hose with brass fitting, 797065

Please note: the description of the 50ft hose in Spring Extra (code 797065) is incorrect.

The stock does not have brass fittings as mentioned and is aluminium with copper plating.

Please accept our apologies for any inconvenience caused.

Owl door stop, 913057

Please note, the owl door stop (code 913057) as pictured on page 40 of Spring Summer K Life issue 1 is not brown as shown. The actual colour of the owl is grey.

Please accept our apologies for any inconvenience caused.

Dental Water Jet, 915386

The dental water jet (code 915386) on page 24 of Spring Summer K Life issue 1 is not Powerfloss branded as shown in the catalogues.
Please accept our apologies for any inconvenience caused.

911216 – Car Access Handles

911216 – Car Access Handles, Spring Summer Main Book

Unfortunately, due to unforeseen circumstances, we have had to remove the Car Access Handles from sale for the foreseeable future. Please accept our apologies for this. We always do everything within our power to ensure new items in particular are readily available, but in this instance we really have had no option but to remove it from sale.

Pick n Mix, code 782270

Please note: This item is currently being substituted with a Vimto version. This is permanent substitute.

Please accept our apologies for any inconvenience caused.

Pride and Prejudice, 908789

Please note: item 908789 (Pride & Prejudice) AW16 PERS, Pg 3, if the customer does not want a second name personalising (i.e. Mr Darcy), they should leave the PERS field blank on the ordering site.

908592, Beauty Trimmer

Item 908592 (beauty trimmer) on page 73 AW16 K Life does not include an LED light as described in the catalogue.

Please accept our apologies for any inconvenience caused.

Delayed deliveries – weather conditions

Due the recent weather conditions, deliveries to the Republic of Ireland have been delayed by 24 hours. This will also affect postcodes outside of Dublin 1-24.

Deliveries to offshore islands (Channel islands, Isle of Man etc) are also liable to be affected.

Please note: deliveries to Northern Ireland have NOT been affected.

Bike Sack – 781460

Please note: the Jumbo Bike Sack (Code 781460) size on the packaging is incorrect. It should state that it is 148 x 100cm as in the catalogue and not 128cm (length).

Please accept our apologies for any inconvenience caused.

Snowy Robin Christmas Cards (907693)

Please note that the Snowy Robin Christmas Cards as featured on page 9 of the Christmas Catalogue have unfortunately now sold out for the season. We will not be substituting this product, but there still remains plenty of stock on the other card ranges available. Apologies for any inconvenience this may cause.

Important information

Due to a printing error on page 27 of the Christmas Catalogue, Santa napkins (item code 908150) has been incorrectly advertised as pack of 30.  This should be pack of 20.  Please accept our apologies for any inconvenience caused.

 

Unfortunately the Corkcicle (code 764124 – internet special) is no longer available.

Please remove any advertising and promotion you are doing for this product immediately from any online forums including Facebook, EBay, Amazon etc.”

Information regarding price changes (ROI

Those in the ROI may have noticed that some items have been a little cheaper on your shops than advertised in your catalogues up until now (we didn’t receive any complaints!). However, please note that from Friday (21 October), all ROI prices will come into line.

Obviously, as the catalogue prices are already in line, you won’t notice any difference. However, we will also be bringing the Internet Special prices into line from Friday 4 November. This means you may notice a slight rise in prices. Please bear this in mind for any current online advertising you are doing.

We will be issuing a new price list on Tuesday, so you can anticipate any changes that need to be made.

Turtle Star Projector (902136)

Please note that due to circumstances beyond our control, we have had no option but to remove the Turtle Star Projector (902136) as featured on page 40 of the Christmas Book from sale. Please accept our apologies for any inconvenience this may cause.

At this moment in time, we regret to say that we do not have a substitute in place and the item will remain NLA for the remainder of the season, but we will continue to look for similar products in the future.

Please rest assured that any Turtle Star Projectors that you have sold up to date do not need to be recalled. The serious decision to take this item off sale has been due to an unavoidable legality and an issue that has been taken out of our hands.

Perfume Atomiser, 908932

Please note that the Perfume Atomiser (code 908932) as featured on page 22 of the Personalised Catalogue can be personalised with any message over 2 lines of up to 25 characters per line.

Navy & Brown Scarf (908738) & Graphite Print Scarf (908711)

Please note: there is a coding / packaging error for both scarfs.

When keying in the navy and brown scarf into the ordering site it will automatically change to the graphite code and description, HOWEVER you will be sent the navy and brown. This is the same for the graphite.

Please accept our apologies for any confusion caused.

Heritage house sign, code 908851

Please note, the following is the correct description of the Heritage house sign

Personalise with up to 3 digits and any message spread over 2 lines of up to 20 characters per line.  Personalisation will appear in capital letters.

We apologise for any inconvenience caused.

Product information

Please note that the Turtle Star Projectors (code 902136) that have already gone out had a USB cable included. If you have any of these, which you have not yet delivered to your customers, please dispose of the cable as this is not part of the product and no accompanying instructions exist to support this feature. The current stock is on hold while we rectify this. Please be aware that there is no need to recall any of the items that are currently with your customers though.

A side note on the feedback regarding the sound – whilst we do appreciate that this aspect of the product isn’t as good as it could be, rest assured it is not faulty. We will amend the product description to focus more upon the great projection feature and note that the sound can be turned off on this great value product.

Dishcloths – code 799408
Following customer and Network feedback, from early next week the original 6 pack large dishcloths will be made available on code 094420. Stock of the 10 packs will be available once more in 2 weeks, when you will be able to offer your customers the choice of either.